← Back to Site
Privacy Policy
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
Ezekiel Guichard ("we," "our," or "us") operates the Customer Revival System website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Information You Provide
- Name and contact information (email, phone number)
- Business information (company name, industry, customer database size)
- Appointment booking details
- Communications you send to us
Information Automatically Collected
- IP address and browser information
- Device and operating system details
- Pages visited and time spent on site
- Referring website addresses
- Video viewing analytics (which videos watched, duration)
Tracking Technologies
We use the following tracking technologies:
- Google Analytics: Website traffic analysis
- Google Tag Manager (GTM-KXPM2XLP): Managing website tags
- Hotjar (ID: 6482210): User behavior analytics and heatmaps
- PressPlay: Video engagement tracking
- StarStream/ReviewPops: Social proof and reviews
- Cookies: Essential and analytics cookies
GDPR Compliance (European Users)
Your Rights Under GDPR
If you are in the European Economic Area (EEA), you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Request limited use of your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to certain processing of your data
- Right to Withdraw Consent: Withdraw consent at any time
Legal Basis for Processing
We process your data based on:
- Consent: When you explicitly agree (e.g., booking a call)
- Legitimate Interests: To operate our business and provide services
- Contract: To fulfill our agreement with you
- Legal Obligations: To comply with applicable laws
2. How We Use Your Information
- To provide and improve our services
- To schedule and conduct strategy calls
- To send follow-up communications about our services
- To analyze website usage and optimize user experience
- To detect and prevent fraud
- To comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Calendar booking systems, email services, analytics providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
- With Your Consent: When you explicitly agree to sharing
4. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Contact information: Until you request deletion
- Analytics data: 26 months
- Communication records: 3 years
- Financial records: 7 years (as required by law)
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- SSL encryption for data transmission
- Regular security assessments
- Limited access to personal information
- Secure data storage practices
6. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to equal service and price
7. Cookie Policy
We use cookies to enhance your experience. You can control cookies through your browser settings:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to track advertising effectiveness
To opt-out of cookies, you can:
- Adjust your browser settings to refuse cookies
- Use the Google Analytics Opt-out Browser Add-on
- Clear cookies regularly from your browser
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. International Data Transfers
Your information may be transferred to and processed in the United States. By using our services, you consent to such transfers.
10. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending you an email.
11. Contact Information
12. Supervisory Authority
EU residents have the right to lodge a complaint with their local data protection supervisory authority if they believe their rights have been violated.
Note: By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.